Questions & answers
Everything about ordering, shipping and paying. Still stuck? Add your question to the notes on your order and we’ll answer when we call.
Where do you ship?
We ship to homes and businesses in New York & New Jersey. Put your address on the order and we confirm it with you by phone.
How long does shipping take?
Usually ships in 1–3 business days and arrives in 2–7. When it ships, the Track order page shows the carrier and a tracking link.
How much is shipping?
Shipping is shown in your cart when it applies, and we confirm your full total by phone before your order ships. It is also on your invoice.
How does ordering work?
Add items to your cart, tap Checkout, fill in your name, phone and address and send it. You get an order number right away. We call to confirm, then ship it to your door with tracking.
Do I need an account?
No. There is no account or password. This phone remembers your details for next time, so reordering takes a few taps.
How can I pay?
You pick a payment method when you send your order, from the options listed at checkout. After you order, you see exactly how to pay. No payment is taken on the website when you order.
Can I buy single items, or only cases?
Many items come by the case or by the single piece. Look for the Case / Each switch on the item. Buying by the case usually costs less per piece.
Why do some items say “Price on request”?
Some prices change with the market. Send the order anyway. We confirm the price with you before your order ships and it is on your invoice.
Are the dispensers really free?
Yes. Soap, sanitizer, towel and toilet paper dispensers are free when you buy the refills from us. Tick “I need free dispensers” at checkout and we’ll call to confirm how many.
How do I reorder?
On this phone, your last order shows at the top of the shop: tap Reorder in one tap. From another phone, use “Load a past order” with your phone number and order number. You can also ask us to repeat your order every 2 or 4 weeks.
Can I track my order?
Yes. Go to Track order and enter your order number and phone number. Once your order ships you see the carrier, the tracking number and a link to follow the package.
I can’t find an item. Can you get it?
Probably. Write it in the order notes at checkout and we’ll let you know when we call.
What about returns or a problem with my order?
Please contact us and we will make it right.
Ready to order?
Pick what you need, send your order, and we bring it to your door.
Shop supplies